Terms & Conditions – Gold Purchase Policy

1) Personal Appearance & Initial Details

• The customers—husband and wife—must visit in person and provide basic details about the gold being sold, including the shop of purchase and related information.
• Upon preliminary verification, an R-Gold branch gold jewellery appraiser will assess the jewellery’s quality.
• The appraiser will compare the value against the day’s prevailing 99.99% pure gold market rate and inform the per-gram amount that can be offered.
• Submitting gold for appraisal does not compel you to sell at the quoted price. R-Gold accepts items only if you agree to the provided rate and the transaction appears genuine.

2) Mandatory Documents

• Address Proof and Government-issued Photo ID (for both husband and wife).
• Bank details: Account number and IFSC code for payment processing.
• If employed: Employee ID as proof of employment.
• If self-employed/business owner: Business Registration Certificate or GST credentials matching the business.

3) Who Can Accompany

• R-Gold will purchase gold ornaments when you come as a couple (husband & wife), or with your mother or father, or with a close family member.
• If a customer arrives with a third party or a mortgage merchant without accurate and complete information, R-Gold will refuse to buy.

4) If a Gentleman Comes Alone Special Case

• Provide the original purchase bill for jewellery bought in your own name; or
• Provide your Employee ID; and if you run a business, provide GSTIN details.
• If the jewellery was purchased abroad, furnish the foreign purchase documents along with a valid passport.

5) Suspicious or Invalid Transactions

• If R-Gold suspects a customer, cannot validate the information, finds inconsistencies upon enquiry, or suspects stolen property, the matter will be reported to the nearest police station.
• R-Gold may decline any transaction at its sole discretion to comply with legal and compliance requirements.

6) Appraisal & Offer

• Appraisal is based on purity, weight, and condition of the jewellery and the prevailing 99.99% gold rate at the time of evaluation.
• The final offer is provided on a per-gram basis. You may accept or decline without obligation.

7) Payment & Settlement

• Customers can receive a portion of the sale value in cash subject to applicable limits.
• Amounts exceeding the permitted cash limit will be paid via RTGS/IMPS to the customer’s bank account provided.

8) Declarations & Consents

• By proceeding, you declare that the jewellery is lawfully owned and free of disputes, theft, or encumbrances.
• You consent to R-Gold performing KYC/AML checks and verifying documents with relevant authorities if required.
• R-Gold may retain copies of documents solely for regulatory and audit purposes as per policy and law.

9) General

• Policies may be updated without prior notice. The version displayed in-branch or on our official website/app shall prevail.
• Disputes, if any, shall be subject to the jurisdiction of the competent courts where the R-Gold branch is located.